Other fees

Details of fees and charges for specific add-ons or services are detailed below.

  • Residential Plans
  • Small Business Plans
  • International Rates
  • Other Fees
Description Cost
Line Disconnection Fee for accounts activated before Nov. 1st.  2011
(Only applicable within the first 24 months of account activation date)
$29.99
Line Disconnection Fee for accounts activated on or after Nov. 1st.  2011
(Only applicable within the first 12 months of account activation date)
$19.99
Fax Line Activation Fee $9.99
Fax Line Disconnection Fee $0.00
Virtual Number Activation Fee $9.99
Telephone Number Change Fee $9.99
Calling Plan Change Fee (to downgrade no charge to upgrade) $9.99
Soft phone Activation Fee $9.99
Line Reactivation Fee $12.99
Rebate Recovery Fee1 $69.99 – $79.99